Prix Qualité CEDEAO 
Catégorie-Management des Ressources
BEST EXPERTS-GROUP, la référence de la sous-région

BEST EXPERTS-GROUP  a renouvelé avec succès sa certification ISO 9001 : 2015


Lieu de formation: Bénin, Afrique du Sud


The role of the Executive Personal Assistant/Secretary, is growing exponentially. Modern day PAs are required to perform demanding roles on project within the organization. This course aims to give insights, tools and techniques for running effective projects. Participants will learn how to use gap analysis and risk analysis, and identify the needs of multiple stakeholders and the different people involved in delivering the project. In addition, participants will gain tools and methods that will assist them in completing the project on-time, on-budget and on-specification.

This pragmatic course will give PAs & Executive Secretaries, Office Manager, Senior Secretary or Project Assistant the knowledge required to work effectively within a project team and/or manage their own projects.


At the end of This course, participants will have the following:

  • A clear understanding of the key transferrable skills of an EA, PA or Office Manager
  • Advice of how to redesign your CV to meet Project requirements from EA, PA and Office Manager profiles
  • An overview of the key skills (technical and soft skills) needed to move into Projects
  • Help you deal with the project dynamics and difficult relationships
  • Design and build a detailed project plan – from start to finish
  • Raise you profile and visibility within the organization so that you are recognized and rewarded for the valuable contribution
  • A good understanding of pressures and constraints that impact Project Management and how to cope with these aspects of the industry.
  • Understand the importance of planning control and the use of appropriate soft skills will be demonstrated throughout the course.
  • Understand the mix of technical skills, project specific knowledge and people skills training will leave participants far more confident and job ready in the future.
  • Present your results and ideas with confidence and success.


There are no Prerequisites for this training course


  • Executive Personal Assistants
  • Executive Secretaries
  • Executive Assistants
  • Personal Assistants
  • Personal Secretaries
  • Office Managers
  • Administration Managers


  1. Understanding the Role of the PA/Executive Secretary
  • Speed Networking
  • Understanding the role of the PA
  • Customer relationship management
  • Sales and marketing
  • Presentation development and skills
  1. Fundamentals of Project Management
  • What is a project?
  • Work Breakdown Structure
  • Planning tools, Project risks
  • Ways to compress a project’s schedule and budget
  • Controlling the project, including status meetings and issues management.
  • Controlling changes and closing out a project
  1. Business Analysis
  • Business Strategy and Objectives
  • Business Situation Analysis
  • Business Needs Assessment
  • Analyzing and Documenting Requirements
  • Requirements Management and Communication
  • Business Analysis Best Practices
  1. Implementing Project within Competing Priorities
  • Identifying and eliminating your major time stealers
  • Defining urgencies, priorities and deadlines more effectively
  • Deciding what gets delegated, to whom and why?
  • How to cope with multiple reporting lines
  • The key to successful prioritisation
  1. Determining Clear Objectives to Meet Business Needs and Project Outcomes
  • The importance of understanding the key business needs and drivers
  • Defining your aims, goals, and objectives – and aligning them to the desired outcomes
  • Understanding the ‘desirables’ in addition to the ‘must haves’
  • Negotiating the deliverables (outputs)
  1. Stakeholder Analysis and Management
  • Identifying stakeholder
  • Obtaining support from all relevant stakeholders
  • Stakeholder participation and engagement
  • Conflict management strategies
  • Negotiation skill within
  1. ICT Technology In Project Management The 21st Century
  • MS Project
  • MS Vision
  • MS Access
  • MS Publisher 
  • Executive Personal Assistants
  • Executive Secretaries
  • Executive Assistants
  • Personal Assistants
  • Personal Secretaries
  • Office Managers
  • Administration Managers
  • Management Secretaries
  • Senior Assistants
  • Executive Personal Secretaries
  • Administrative Assistants


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